Smileway Confidentiality Notice

This confidentiality notice applies to all email communications and documentation issued by Smileway (Pty) Ltd, its subsidiaries, affiliates, partners, and employees (“Smileway”).

1. Confidentiality of Communications

All emails and attachments sent from Smileway email addresses are intended solely for the use of the individual or entity to whom they are addressed. These communications may contain confidential, privileged, proprietary, or otherwise protected information. If you are not the intended recipient, any review, dissemination, distribution, copying, or other use of the information is strictly prohibited.

If you have received an email in error, please notify the sender immediately and delete the email and any attachments from your system.

2. Privacy and Data Protection

Smileway is committed to protecting personal and health-related information in accordance with the Protection of Personal Information Act (POPIA) regulations, and applicable industry standards.

All personal data processed by Smileway is handled with the utmost care and confidentiality and is used solely for purposes agreed to by the data subject or permitted under applicable law.

3. Patient Confidentiality

All patient-related information is considered confidential and is protected under relevant healthcare and data protection laws. Smileway ensures strict controls are in place to prevent unauthorised access, sharing, or disclosure of such information.

If you believe any patient information has been disclosed in error, please contact our team immediately at privacy@smileway.co.za.

4. Intellectual Property

All Smileway materials, including emails, attachments, branding, and content (digital or printed), remain the intellectual property of Smileway and may not be copied, reproduced, or distributed without express written permission.

5. Legal Disclaimer

While all reasonable precautions are taken to ensure that emails and attachments are virus-free, Smileway does not accept liability for any loss, damage, or unauthorised alteration arising from the use of these communications. Recipients are advised to check all emails and attachments for malware.

6. Contact

For any concerns related to this notice or to report a potential breach of confidentiality, please contact:

Smileway Privacy Officer

Email: privacy@smileway.co.za

Smileway respects your privacy and is committed to protecting sensitive and confidential information at all times.